Refund policy

Damaged, defective or incorrect items:
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and clear photos of the product and its packaging. We'll send you a replacement at no cost.

Lost orders
If your order hasn't arrived within 15 business days of being placed, contact us. We'll look into it and send a replacement.

Returns of unopened products
You may return unopened, unused products in their original packaging, with the seal intact, within 30 days of delivery.
- To start a return, email us first. We'll reply with return instructions. Items sent back without an approved return can't be accepted.
- Return shipping costs are the customer's responsibility. We recommend a trackable shipping service.
- Once we receive and inspect your return, we'll refund the product price to your original payment method. Original shipping fees are non-refundable.

Opened or used products
For hygiene and safety reasons, opened or used products can't be returned or refunded unless they arrived damaged, defective or incorrect.

Cancellations
To cancel an order, email us as soon as possible. Once an order has entered production, it can no longer be cancelled.

Contact
Email us at hello@lovelouie.shop to start a return or report a problem with your order.